Tiffany Bridge spends all day thinking about the entire experience of using WordPress on Nexcess’s platforms and applications. Tiffany digs through spreadsheets and data dumps, customer feedback, chat logs, web page source code, and anything else she can find to decide what our most important next action is. She boils these insights down into pithy summaries that capture executive attention. She does the hard, boring slog of solving unexciting problems that impact the whole business so we can all get back to the fun of building new features.